Contact and support

Support runs through the ticket system inside your account. That is not a way of hiding behind a form. It is because every useful support conversation needs an order ID attached to it, and tickets keep the message, the order and the history in one place. A chat thread loses that within two replies.

When a ticket does not fit

For anything that does not fit a ticket, use WhatsApp or Telegram. That covers the cases where the ticket system is not available to you or is simply the wrong tool: you cannot sign in to your account, you are reporting abuse and are not a customer, or you are writing about business, partnership or a directory listing.

We do not use Skype or Microsoft Teams. Microsoft retired Skype in May 2025, so any Skype or Teams account presenting itself as us is not us. The two chat channels we do use are the WhatsApp number and the Telegram account below, and on either of them we will never message you first asking for a payment.

You can also reach us on WhatsApp at +995 595 709 861. It is the quickest way to ask a short question before you buy: what a service actually delivers, whether a platform we do not list can be opened for you, or whether a top-up has landed.

Order problems still belong in a ticket. A chat message carries no order ID, and without one we cannot look anything up, so an order question sent over WhatsApp comes back asking you to open a ticket.

+995 595 709 861 is the only WhatsApp number we use. We never message you first, and we never ask for a payment to an address given over chat. If a number claiming to be us does either of those things, it is not us.

You can also reach us on Telegram at @SMM_PWR. It works the same way as WhatsApp: the quickest route for a short question before you buy — what a service actually delivers, whether a platform we do not list can be opened for you, or whether a top-up has landed.

Order problems still belong in a ticket, for the same reason they do not belong in a WhatsApp message. A chat message carries no order ID, and without one we cannot look anything up.

@SMM_PWR is the only Telegram account we use. We never message you first, and we never ask for a payment to an address given over chat. If an account claiming to be us does either of those things, it is not us.

Opening a ticket

Sign in and open a ticket from your account. If you do not have an account yet, creating one is free and takes about a minute, and you can open a ticket before you deposit anything. Pre-sales questions are welcome.

Tickets are answered in the order they arrive.

What to include

The difference between a problem solved on the first reply and four days of back-and-forth is usually the first message. Please include:

The order ID. This is the single most important line. Without it we cannot look anything up.
What you expected and what happened. "Order stuck at 0 after 6 hours" is actionable. "Not working" is not.
The link you submitted, if the issue is about delivery.
Screenshots for anything visual, especially count mismatches.

Before you open a ticket about a stalled order

Most stalled orders come down to a handful of causes, and checking them first will usually get you an answer faster than we can:

Is the profile or post still public? If it was set to private at any point during delivery, the order stops and cannot be resumed.
Did the username change? The order is looking for an account that no longer exists at that address.
Is another order running on the same link? Two orders on one link collide and neither can be verified.
Has the average completion time passed? Every service publishes a measured average. An order inside that window is not late.
Does the service show a long queue? If work is stacked up on that service, the delay is upstream and we are probably already on it.

If none of those apply, open the ticket. That is exactly what it is for.

Refunds and partial orders

Partial deliveries are refunded to your balance automatically for the undelivered portion. A completely failed order is refunded in full. You do not need to ask for either.

What needs a ticket is anything the system cannot see by itself: a delivery that arrived but looks wrong, a refill request that was refused, or a charge you do not recognise. The rules are set out in our terms of service, including what is not refundable.

Resellers and API questions

Integration problems, rate limits, catalogue sync issues and child panel setup all go through the same ticket system. Mention that you are integrating and include the request you sent and the response you got back.

The API documentation covers the endpoints, and our reseller guide covers the three mistakes that cause most integration tickets.

Adding a service or a platform

Our supplier network carries a great deal more than we list. If you need something that is not in the catalogue, open a ticket with the platform and the type of service. Most additions can be made the same day.

Reporting abuse

If you believe our services are being used against you or your business, open a ticket with the details and any evidence you have. If you do not have an account, send the same details to us on WhatsApp or Telegram. Buying negative engagement, review attacks or harassment against a third party is prohibited under our terms, and orders that fall into that category are cancelled without refund.

Create an account to open a ticket, or read more about how the panel works first.